• Considerate and respectful care, irrespective of your race, colour, religion, national origin, gender or age

• Have your illness, treatment and likely outcomes explained to you and to discuss options and alternatives

• Right to the second option regarding clinical care

• Be informed of the hospital charges for service and available modes of payment and expected the cost of treatment

• Consent of refuse treatment or plan of care, as permitted by law and Ivy policy and to be informed of the risks

• Express your spiritual beliefs and receive care that supports your cultural and religious practices

• Personal privacy during the course of examination/ investigations

• Confidentiality of your records unless you have given permission to release your records others when you are transferred to another

   physician facility, or to an insure  or when otherwise required or permitted by law

• Be treated with dignity, respect, and courtesy

• Access to the information contained in your clinical record within a reasonable time frame and participate in ethical issues that may arise in

  the course of your care

• Right for protection from neglect and abuse

• Be informed of the Ivy complaint/ grievance process and be able to voice your complaints and concerns without affecting your care and


• Right to have informed consent before blood and component transfusion

• Right to seek information on care plan progress and intimation on health care